Rep Stock Manager · 8-week look-back
Trends
Insights
auto-derived from the last 8 weeks · plain languageNothing crossed a threshold. Empty is normal — insights appear when there’s drift worth surfacing.
Stubbucks per outcome
bar length = cost per delivered outcome · count = outcomes in windowper coaching· 425 events
⛀1
per CS escalation· 5 events
⛀68
per approval· 0 events
—
Escalations cost 85× more per outcome than coaching.
Funnel drift · 8 weeks
each column = one week · stubs → code → MCR → coaching23–29 Jul
30–5 Aug
6–15 Aug
Conversations started100% reference
Code capturedof conversations
MCR foundof conversations
Coaching deliveredof conversations
Business pattern signals
temporal regularities · 7-day windowCS escalation rate2.4%
Approval rate0.00%
Silent-failure ratio0.0%
Time to coaching12s
KPI popup delivery rate84.0%
Resolution success rate100%
Unique customers (peak day)37
Unique reps (peak day)6
Outcome trends · 8 weeks
each column = one week · resolved ✓ · CS escalated · KPI popup23–29 Jul
30–5 Aug
6–15 Aug
Resolved successfullyof conversations
CS escalatedof conversations
KPI popup deliveredof conversations
Engagement trends · 8 weeks
per-conversation engagement metricsEngagement data populating — available after event-sourced metrics confirm.
Punchcard · 7-day × 24-hour
avg conversations per cell · 8-week window · SASTlow high
00
06
12
18
Sun
Mon
Tue
Wed
Thu
Fri
Sat