Rep MonitorTSPC ops · single tenant
live · stubber
—last check 3h ago · every 30m
Verdict · 2026-07-17 · Rep Stock Manager
NEEDS ATTENTION
Last activity 7h ago · API failures detected · Conversation volume low
Conversations today
23
~47/day this week vs ~29/day over the prior 8 weeks▲ 59%
vs 14d baseline · 34/day avg
Alive?
Last activity 7h ago
Behaving?
API failures detected
Being used?
Conversation volume low
Showing 17 Jul 2026. Live from StubberDB.

Conversion funnel

today · step rates vs 14d baseline
Conversations
step 1 · 100%
23
▲ 0 pp
vs 14d
Customer code captured
step 2 · 100% (base 100%)
23
▲ 0 pp
step rate vs base
Customer found (incl. fallback)
step 3 · 65% (base 84%)
15
▼ 19 pp
step rate vs base
Coaching delivered
step 4 · 100% (base 100%)
15
▲ 0 pp
step rate vs base
KPI popup delivered
step 5 · 100% (base 100%)
15
▲ 0 pp
step rate vs base

Activity · 24h SAST

solid = today · faded = future · now 23:00
00
04
08
12
16
20
23

Signals

14d history + today point
Conversations
vs 14d
23▼ 33%
Coaching delivered
vs 14d
15▼ 48%
65% coaching rate
RSM cost today
vs 14d
⛀17.518▼ 34%
⛀0.8 avg / conv
API errors
vs 14d
5
5 lookup

Lookup quality

breakdown of customer identification results
65%
13%
22%
found1565.2% of lookups
fallback00.0% of lookups
not found313.0% of lookups
api error521.7% of lookups

Engagement

today · vs 14d baseline
Inbound messages
—
rep_message_received events not captured
AI replies
76▼ 31%
event stream
Knowledge searches
0
Avg first response
5s
time to first AI reply
Avg session duration
—
session open → last activity
Avg popup delivery
—
session start → KPI popup
Avg coaching delivery
5s
session start → coaching

Outcomes

today · customer-service vs manager handoffs split cleanly
Resolved
15▼ 48%
Resolved successfully
15▼ 48%
CS escalated
0▼ 100%
Approval
0▼ 100%
23 conversations today · the feed below tracks system signals (uptime probe, verdict changes, config edits), not individual chats.

Notable events

14 events · most recent first
17 Jul, 20:30
PROBEWebchat probe FAILED — connect_error
17 Jul, 20:01
PROBEWebchat probe FAILED — connect_error
17 Jul, 19:30
PROBEWebchat probe FAILED — connect_error
17 Jul, 19:00
PROBEWebchat probe FAILED — connect_error
17 Jul, 18:30
PROBEWebchat probe FAILED — connect_error
17 Jul, 18:00
PROBEWebchat probe FAILED — connect_error
17 Jul, 17:30
PROBEWebchat probe FAILED — connect_error
09 Jul, 20:30
PROBEWebchat probe OK — responded in 104ms
09 Jul, 20:00
PROBEWebchat probe OK — responded in 91ms
09 Jul, 19:30
PROBEWebchat probe OK — responded in 109ms
09 Jul, 19:00
PROBEWebchat probe OK — responded in 95ms
09 Jul, 18:30
PROBEWebchat probe OK — responded in 92ms
09 Jul, 18:00
PROBEWebchat probe FAILED — connect_error
09 Jul, 17:30
PROBEWebchat probe OK — responded in 93ms